Experiencing problems? Try these troubleshooting steps.

Export responses to a .csv or .xlsx file

Once you begin receiving responses to your videoask, you might want to track or analyze them in Google Sheets or Excel. If you're on a paid plan you can download responses as a .csv or .xlsx file for easy analysis in your favorite tool.

šŸ’” Tip:Ā Dive into the data from within your VideoAsk account in the Metrics area of your account or by analyzing the drop-off rate of your videoask.

Not quite what you're looking for? Check out our other integrations or create your own using Zapier.

1

Log in to your VideoAsk account and select a videoask. ClickĀ Export answers to a .csv or .xlsx file.

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2

Choose whether you'd like to export to a .csv or .xlsx file.

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Note: You'll also see the option to download as media files (but this cannot be combined with a download of response data in .csv or .xlsx format).

3

Select whether to include replies in your export. Replies are the messages sent back and forth between you and your respondent after their initial response.

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4

If you would like to download only a subset of your responses from a specific date range, enable Filter by date. Click the calendar to edit the dates.

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Select the date presets of Last week, Last month, or Last year. Or, select a custom date range by clicking on the calendar. When ready, click Apply.

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5

ClickĀ Download to start downloading your file.Ā 

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Note: If you have a high volume of responses, this may take a few moments.

6

Open with your preferred spreadsheet software and analyze away!Ā 

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The following information will be displayed on your spreadsheet:

  • Date and time of response submission
  • Respondent name
  • Respondent contact details (if enabled)
  • Consent given (if enabled)
  • Tags (if enabled)
  • Question answers for each step
  • Video and audio transcriptions
  • Media URLs for video and audio responses
  • File name for file uploads

Note: If you've used the scoring feature, at the moment it's not possible to export respondents' scores.

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